Last Updated: 15-April-2025

At MIKHAYEL ENTERPRISES (OPC) PRIVATE LIMITED, we are committed to ensuring that your orders are processed efficiently and delivered in a timely manner. This Delivery & Shipping Policy outlines our practices regarding order fulfillment, shipment timelines, and related logistics.

• Orders are processed only after receiving the confirmed advance payment.
   
• Processing includes order verification, quality checks, packaging, documentation, and coordination with logistics partners.
   
• Typical order processing time is 3–7 business days, depending on the product and quantity.
   

• We ship worldwide using reputable international freight carriers based on the nature of goods and destination.
   
• Modes of shipping include air freight, sea freight, and courier services.
   
• Shipping method and terms (FOB, CIF, DDP, etc.) are agreed upon during the order finalization.
   

• Delivery timelines vary based on the destination, shipping method, and customs clearance.
   
• Estimated international delivery time is usually 7–21 business days after dispatch.
   
• We are not liable for delays caused by customs, public holidays, or external disruptions.
   

• Shipping charges depend on destination, package weight, and delivery terms.
   
• Charges will be clearly communicated during the order quotation stage and included in the proforma invoice if applicable.
   

• The buyer is responsible for any applicable customs duties, import taxes, or local levies in the destination country.
   
• We provide all necessary shipping documents to facilitate smooth customs clearance.
   

• Once dispatched, tracking details will be shared with the buyer via email or WhatsApp.
   
• Buyers can track shipments directly with the carrier using the tracking number provided.
   

• All goods are packaged securely to ensure protection against damage, moisture, and contamination during transit.
   
• Packaging standards may vary based on product type (e.g., food-grade packaging for spices and herbs).
   

• If the goods are lost or damaged in transit, the buyer must notify us and the carrier immediately.
   
• Insurance coverage, if required, must be requested in advance and may incur additional costs.
   

For queries related to shipping or delivery, please contact:
📧 Email: info@mikhayelenterprises.com
📞 Phone: +91-8075985928